DELIVERY & TERMS
We aim to dispatch all orders that are in stock within 1 working day. This may vary during peak periods.
In the unlikely event that your item is out-of-stock, we will notify you as soon as possible.
Standard UK delivery is 3-5 working days £4.95
2 day UK delivery £8.95
Buy & Collect In Store Within 14 Days-Free
Some deliveries can take longer than the guided times.
If you are not completely satisfied with an item purchased from Penfolds you may return it to us within 14 days of receiving your order for an exchange or refund. Please indicate on your returns form if you would like an exchange or refund.
If an exchange is out of stock you will be refunded.
Refunds will be made for any items returned (at customers expense within 14 days) which are not damaged, in retail condition and in original packaging and with a proof of purchase.
Unfortunately items returned after the 14 day policy time will not be refunded.
Goods becoming damaged in your opinion through defective materials or poor workmanship should be returned for inspection immediately.Under no circumstances should items be continued to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Accidental damage and normal wear and tear is not covered.
Please contact the shop on [email protected] if you have any queries regarding orders.